Contact Us
Got a question about how we compare online casinos for New York players, spotted something out of date, or want to flag an issue with a bonus offer listed on cnylink.com? This page explains what we can help with and the best way to reach us.
What we can help with
New York Online Casinos is an independent review and comparison site. We don't operate any casino, hold player funds, or process deposits and withdrawals, so we're not able to resolve account-specific issues like a stuck withdrawal or a locked login. What we can do is help with questions about our content, such as:
- Corrections or updates to bonus terms, wagering requirements, or ratings shown on the site
- Questions about how we scored or ranked the sites featured in our comparisons
- Feedback on a review, a suggestion for an operator to look into, or a broken link
- General queries about how real-money online casino comparisons work
- Requests related to our editorial process, advertising disclosures, or the Terms and Conditions that govern use of this site
What to contact the operator about instead
For anything tied to an actual account — deposits, withdrawals, verification (KYC), bonus crediting, or a support ticket that's gone unanswered — the site you signed up with is the one that can act on it. Every operator featured on cnylink.com, including those ranked above, runs its own customer support team, typically reachable through live chat, email, or a support form once you're logged in. We list editorial ratings and bonus details to help you choose where to play, but account matters sit with that operator, not with us.
Before you reach out about a bonus offer
If your question relates to a specific promotion, it helps to have a few details ready: which site, the offer name, and the date you saw it. Bonus terms change and expire, and every offer we publish comes with material conditions — deposit minimums, wagering or playthrough requirements, time limits, and game restrictions — attached at the point it's shown. If something you see live on an operator's site doesn't match what we've published, let us know so we can check it.
How we can be reached
The quickest way to get in touch is through the contact details or support form linked in the site footer. If you're writing about a review or a listed operator, mention the casino name and the section of the page you're referring to — it helps us track down and verify the point faster. We read every message but can't guarantee an instant reply, especially for detailed research requests.
A note on responsible gambling
If you're contacting us because gambling has started to feel like a problem — for yourself or someone you know — please don't wait on an email reply. Free, confidential help is available right now through the National Council on Problem Gambling at 1-800-GAMBLER, or through New York's own HOPEline at 1-877-8-HOPENY. Our Responsible Gambling page also has practical tools like deposit limits and self-exclusion options offered by licensed operators.
Who we are
You can read more about our review approach, how we score operators, and our editorial independence on the About Us page. All the sites we rank are reviewed against the same set of criteria, and commission from any operator never buys a better position on our list.
Eligibility reminder
New York Online Casinos is intended for adults aged 21 and over. New York currently regulates online sports betting but does not license online casino gaming within the state, so eligibility and legal standing vary by operator and by where you're physically located when you play. Always check an operator's own terms and licensing information before signing up, and treat gambling as entertainment, not a way to make money.